Privacy Policy

Effective Date: July 11, 2024

Website: https://koi-shop.store

Contact Email: koi.shop.it@gmail.com

1. IntroductionAt Koi, we are deeply committed to protecting the privacy, security, and personal information of every individual who interacts with our website, products, and services. This Privacy Policy explains how we collect, store, process, use, and share your personal data when you use our website https://koi-shop.store (hereinafter referred to as the "Site").
We understand the importance of data privacy in the digital age and assure you that your information is handled with responsibility and transparency. By continuing to use our Site, you indicate that you have read, understood, and agree to the practices described in this Privacy Policy.
2. Information We Collect a) Information You Provide to Us VoluntarilyThis includes, but is not limited to:
  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party gateways; we do not store credit card information)
  • Order details and preferences
  • Any communication via email or contact forms
b) Information Collected AutomaticallyWhen you access the Site, we may automatically collect:
  • IP address and approximate location
  • Browser type, operating system, and device model
  • Referring site or link
  • Pages visited and interactions
  • Time and date of visits
  • Cookies and tracking technologies (see Section 4)
This data helps us understand user behavior and improve functionality, performance, and security.
3. How We Use Your InformationWe use your personal information to:
  • Process orders, payments, and deliveries
  • Communicate regarding your orders and support requests
  • Personalize and optimize your user experience
  • Send newsletters or promotional content (only with your consent)
  • Analyze traffic and behavior using analytics tools
  • Fulfill legal and regulatory obligations
We ensure your data is used strictly within the scope of your relationship with Koi.
4. Cookies and Tracking TechnologiesWe use cookies and similar technologies to enhance your experience, personalize content, analyze traffic, and support key website features.
We may also use third-party tools (e.g., Google Analytics, Meta Pixel) for marketing and analytics. You can control cookie preferences through your browser settings.
Note: Disabling cookies may affect site functionality.
5. Data Sharing and Third PartiesWe do not sell your personal data. However, we may share it with trusted third-party providers who help us operate the Site and deliver services:
  • Payment processors (e.g., Stripe, PayPal)
  • Shipping and logistics providers
  • Email marketing platforms
  • Analytics and performance tracking services
  • Advertising platforms (e.g., Google, Facebook)
  • Legal authorities (only when required by law)
All third parties must comply with strict confidentiality and data protection obligations.
6. Data SecurityWe use appropriate technical and organizational measures to protect your information, including:
  • SSL encryption
  • Secure payment gateways
  • Role-based access control
  • Regular security audits and monitoring
While we work to secure your data, no system is 100% secure. Use of the Site implies acknowledgment of this risk.
7. Data RetentionWe retain your data as long as necessary to:
  • Fulfill orders and service requests
  • Comply with legal and regulatory duties
  • Support accounting and reporting obligations
Data no longer needed is securely deleted or anonymized.
8. Your Rights and ChoicesDepending on your jurisdiction (e.g., EU GDPR, California CCPA), you may have rights to:
  • Access and receive a copy of your data
  • Correct inaccuracies
  • Request deletion of data
  • Object to certain processing
  • Data portability
  • Withdraw consent at any time
To exercise any rights, contact us at koi.shop.it@gmail.com. Identity verification may be required.
9. International UsersOur website is operated from within the European Union. If accessed from outside the EU, your information may be transferred and processed under different data laws. By using the Site, you consent to such processing.
10. Children’s PrivacyWe do not knowingly collect personal information from children under 13. If such data is identified, it will be deleted. Parents or guardians can contact us at koi.shop.it@gmail.com.
11. Changes to This Privacy PolicyWe may update this policy from time to time. The latest version will be posted here with an updated "Effective Date." Please review this page regularly.
12. Contact UsFor any questions or feedback about this Privacy Policy or our data practices, contact us at:

Email: koi.shop.it@gmail.com

Website: https://koi-shop.store